Paxton in the service lane did an excellent job of getting me in and out in a timely manor. Very professional.
There was a nail in the right rear tire that punctured the sidewall. I was surprised to find out there was no road hazard warranty on it.
Always aa perfect service experience. Knowledgeable, readily communicates, ensures best services rendered Flexible and attentative.
Matt was fantastic, I've never had the level of communication or personalized service ever in my life !!
I'd prefer to just give you what I've already given you. OK, four more words
Great costumer service Matt Davenport was amazing and help me through the entire process it was extremely easy with his help
Got the job done quick and communicated well through the whole process. Couldn’t ask for more!
Great people to deal with. They answered all of our questions and made some great suggestions. Very happy with this experience.
Response time was great. Great personality. And very helpful. Great service advisor. No I said no
Dick Smith reached out to me about the recall that I was putting off. They offered to do the recalls via their mobile service. I scheduled everything through text messages and Jesse came out and serviced my vehicle fast and easy.
Greatly please with the service; honest and timely; personable; will be back! Thanks to Tyler Turner and techs.
They did me good and I want to give a thanks to all mechanic good
The experience of having a issue with my truck is very unfortunate 😕. When calling the service center. They assure me that they were going to get right to the issue. After the tow back to the dealership. I was welcomed like it was my home. The personal was so kind to me and understanding with the unfortunate situation. They rushed my truck to operation shop. Within a short period. They found me in the comfortable waiting area where I was enjoying the refreshments and enjoying the program on the flat-screen. They informed me that the computer controller has a problem ... Read More DealerRater - May 8, 2026
Painless soothe pleasant Fanincal person about and beyond his duties. Sale staff and all involved of sale. Very professional and kind.
I was very pleased with the time that it took to fix my truck. Was kinda shocked at the cost but Tyler explained everything and I am satisfied with the work done.
There was a software update scheduled for my Maverick which was handled immediately. They sent a driver to my home to get my truck and returned it when the Job was completed.
Excellent customer service. Excellent communication and feedsback. Knowledge and very helpful. Will go back anytime
Tyler the advisor was great. They did my oil change in a timely manner. I loved the experience and the communication throughout.
Gio was very attentive throughout the entire visit. He was very helpful with documenting my concerns for the techs to review during the service. He updated me multiple times throughout the service to let me know how things were going.
I continue using Dick Smith Ford because of the service department that allways meets and exceeds expectations
This was my first time ever going to any dealership, very good staff & excellent car service!!! Shout out to tommy for helping me .
Tyler did a great job at making sure I was taken care of and quickly.
Jesse, my technician did a super job as well as the scheduling folks for Dick Smith mobile.
We have bought multiple cars from Dick Smith and we had a great experience with Giovanni. Service was handled in a timely manner and communication was spot on.
Clean and comfortable. Staff are nice The waiting area is well maintained with coffee. I do wish there were other complementary drink choices for those who do not drink coffee or hot chocolate
Clean and comfortable. Staff are nice The waiting area is well maintained with coffee. I do wish there were other complementary drink choices for those who do not drink coffee or hot chocolate
I always go there they now more about my Mz Velvet then I do and take care of her real good
I always go there they now more about my Mz Velvet then I do and take care of her real good
Service was very fast. Mathew Davenport was my service advisor and let me know everything that was going on with my vehicle. Very satisfied with the service done to my vehicle.
Completely Satisfied. Needed help with a blinker that wasn't operating properly. They resolved my issue
I made an appt online and to get my car checked out as I was having some issues with it and it was under warranty
I get there and at first they were telling me since I didn’t want to drop it off they wasnt going to be able to get to it because they had a stack of papers of others that had appts. But they got to it fairly quick. They couldn’t find a rental for me as that’s covered in my warranty also I had to take my vehicle that was having issues and ... Read More DealerRater - May 5, 2026
Tyler is always super helpful. I had a recall and it took several months to get the part, ford gave me a rental and kept me informed while I waited.
It was an easy online appointment setting process. Checking in for my appointment was smooth and simple.
This was the first time I have used mobile service, every thing was very smooth from the scheduling to the completion . Service Tech and the person setting up appt were fantastic. I am very pleased with every thing. Ron Rawl
I use Dick Smith Ford all the time and I have never had a bad experience here. Giovanni was the person that helped me on my last visit and he didn’t disappoint. He was very helpful. The service department completed my job in a timely manner as well.
This last time, the service was great, pretty fast. Very clean shop and nice customer service rep.
Thanks .Tommy helped me and got everything i needed done. Fast service. Will do business again .Thanks.again.
He was great with communication, information and all around. He was a blessing after going through a lot to get my truck fixed.
Kind friendly efficient. Went the extra mile to show compassion and excellent service Deserves a raise.
Happy they were able to accommodate and make a visit to service the warranty on my truck at home while I could continue to have conference calls for work
Always a pleasure to have my vehicles serviced there. Staff is friendly and helpful. No complaints
I Have Been Taking My Car For Service For The Past Nine Years. Satisfied With Service
Great experience! Matt went above and beyond with communication and making sure my service was taken care of!
Tyler was very helpful and communicative and service was done in a timely manner. Always great service.
Dick Smith Ford of Columbia has provided five star service and sales in recent years. I am able to recommend this dealership to friends and family.
The dealership sold us a pre-owned truck without servicing it before giving it to us. I found the previous owners clothes in the bed of the truck, the bed cover straps were cut, and the windshield had been replaced with the incorrect windshield so now the rear view mirror isn't flush against the windshield. When I came back a couple weeks later they basically told me tough luck.
Easy to work with. Doug was willing to meet our needs. Friendly and clean environment.
I had an excellent experience with the service department. The service advisor Giovanni was very helpful and kept me updated. Overall the work was completed well and they got my truck back on the road. I appreciate them taking the time to ensure the job was done correctly and completely and didn’t not rush.
I just bought a used vehicle from another dealer as soon as I brought it home I noticed two things wrong with it. I asked the dealer to take a look at it they kept it for two weeks and never touched it. I picked it up from that dealer and immediately drove it to your dealership. Tyler has been amazing to work with although very expensive repairs I was kept in the loop on the progress. After a month and a half I finally have my vehicle back. I will continue taking car to this dealership for routine maintenance ... Read More DealerRater - Apr 29, 2026
Smooth process , knowledgeable, was transparent , great experience All the details were straight forward and I think they fix an recall issue that wasnt even part of the reason of the repair so kudos
Tyler and Mr. Cook went way beyond the stereotypical treatment. I felt as if a red carpet were rolled out. The are customer focused and customer driven.
Always ensure our satisfaction after performing work on our cars and giving information for the future.
I always have a pleasant experience with this dealership. Great communication, excellent customer service, and having multiple options in dropping off/having my vehicle delivered is very helpful during the week. I really do recommend Dick Smith Ford to others.
I had a 7 AM appointment and they got me in pretty quick. Giovanni kept me updated on how it was going.
Phillip Torres, great service. No I I I I I Iiiii I I I I
Very professional and efficient. Offered valet pickup even though the service person i spoke to over the phone to set the appointment did not mention or offer the option to me. Overall i was happy with the experience and my issue was resolved.
Excellent communication. Dynamic, ability to adjust scheduling for maximum flexibility. Premium service and ensuring relevant services are provided.
Exceptional customer service with the service department. Actively communicates updates, works closely to ensure the most optimal experience.
Greeted upon arrival and recall was completed in a reasonable amount of time. Service advisor Matt was very nice and called me upon completion. Very satisfied.
THIS DEALER SHIP WILL GO ABOVE AND BEYOND TO MEET YOUR NEEDS, STAFF WERE VERY FREIENDLY AND COURTEOUS HARD WORK AND VERY DEDICATED TO GET U WHAT U ASK FOR NOT WHAT THEY WANT U TO HAVE I GIVE THE DEALER SHIP A 10, EXCELLENT WORK DONE VERY SATISFYING
Great customer service. The shuttle service is top tier. A great service to offer. One of the many reason Im a returning customer.
I would like to extend my sincere thanks to Tommy for his assistance with my car. His professionalism, expertise, and willingness to help were truly appreciated. You made my day when you asked was there anything else you could help me with. I was just kidding when I said a car wash! You took a joke and made it come to reality. That made my day even more manageable, and I am very grateful for your service. Thank you again.
Excellent service and a attention to detail. Caring about the customer and his car. Awesome!
Great dealership with great individuals. Julian was an expert in the cars and got me right where I needed to be on the size and price of the truck. Allowed me to test drive other vehicles and gave me honest feedback on the numbers.
Excellent comunication He treat me very good, he gave me great comunication both days that my car was there.
Great service and having the car rental in house is a huge benefit. Paxton is a fantastic service advisor!
I am a Fleet customer so the fleet department does everything they say they will do, pretty timely.
The staff of dealership was very nice. Place was very clean. Tommy was very helpful, explained everything that needed to be done.
Got prompt service and Geo tried to help me with a FORD issue He got several other people involved and that's how it was determined to be a FORD issue Only thing that I missed was the complimentary car wash after the annual service
Tyler took great care of me, and visibly took care of all of the customers around me. He was professional, friendly, efficient, and made the whole experience easy and smooth. I really appreciate his help and the great service.
The service was done in the time that I was told and update up until pickup.
Mr. Tyler Turner was very pleasant and a professional service advisor. After speaking with him and dropping off my car, I knew my car was in good hands. The service was done in a timely manner. I give Ford Dealership 👍🏼
Tyler did a great job. Was very helpful and addressed all my issue in a very professional matter
I received excellent service from highly qualified professionals. From the telephone receptionist to the checkout cashier, everyone was courteous, and focused on providing quality care. Giovanni is an outstanding service advisor.
I was very pleased with sales department and finance department and service writers who helped me
Very honest people to deal with. Had me in and out in no time with quality work.
Every things was good didn't wait to long Great job Nicely kind Very attentive Good
Excellent service always great communication from the team. I won't go to another dealership Thanks for always a great experience
Great service, handled in a timely manner. Called me with updates. Delivered my vehicle when it was done.
The service was great and fast and everyone was very professional things were conducted on a professional level
Katie was very professional. She addressed all of my concerns and kept me informed about my vehicle.
Great customer service.Matt Davenport was amazing. And loved the valet service once our truck was finished.
I drove in from Sumter/Dalzell area. The work was completed in a timely manner. The staff members were friendly and all interaction was of a positive nature. The staff seemed like they were happy.
Fast It was a breeze He said give him a few days to find out what's wrong and he delivered as promised
Great service Care and service was completed in a timely manner. I like all the reminders to get service.
They were prompt and efficient. The only thing I wasn't pleased with is they never leave my fuel economy gauge on the setting that I have it on when I take my car in for maintenance.
The staff are friendly, knowledgeable and work in a timely manner. I will recommend Dick Smith to all the people I know. Enjoyed the entire experience
Giovani always takes care of my car when I bring it in. He's a pleasure to work with.
Great customer service and advice. Thanks! I try to take care of my car to keep it performing safely.
My service advisor. Tyler is amazing. He always ensures that whatever is going on with our vehicle that he gives us the best advice the best resolution and always the best solution. I wouldn’t depend on anyone else to take care of our vehicle.
Jessie was on time and very professional. Explained work being done and that was done.
Very friendly and convenient service. Thorough and timely updates. Easy to set up service. Would highly recommend Dick Smith service to any Ford owner.
First time visit. Strong customer service for full service oil change. Appreciated they dropped vehicle off at our home.
Gio was my advisor, and he really got things done in a timely manner with excellent communication.
The dealership was good... The dealer received the score of four because they did not fully quote the price of the repair… They forgot to add some of the fees associated with the repair which was $100 more than the quoted price
Dick Smith has great customer service, reliable and dependable. They really seem to care for their customers. Also Matt is wonderful!
From the sales team to the service team, I could not be any happier with the way everyone has treated us.
Friendly staff, completed in a timely manner Explained everything they would do and verified contact information
Friendly atmosphere and excellent service It was a friendly atmosphere and the services to my Explorer were done in a timely manner.
It was wonderful. I always ask for Tyler because he is so competent and friendly.
Poor communication. I've had to call every time I need an update. My car has been in the service center for 2 months and there's no end in sight.
Eric Sadlowski is the best car salesman in the world. He is funny, knowledgeable, no pressure and made the whole car buying experience actually a pleasure.
I feel that the service was faster than excepted All my questions were answered and the he explatiom was so that I could understand it.
It was a pleasure working with Eric at Dick Smith Hyundai and would highly recommend both to anyone interested in purchasing a vehicle!
Complete mess - inaccurate invoicing, poor communication, inaccurate check processing, excessive repair cost estimates, no follow up. Please check your invoices. Twice, I the math on invoices presented to me were wrong. The amounts were higher than they should be. Since the invoices were computer generated, I question the financial systems at this dealership.
Saw promptly, worked quickly and thoroughly. Friendly. Sent videos of the car being serviced. Forward thinking.
They were ready for my car and did the work promptly. Plus, the waiting area is comfortable.
We experienced many bumps in our journey but the staff was more than accommodating, helpful and friendly.
Very helpful in getting my new vehicle. Finance helped get my rates better than previous vehicle. 5 Star Service
Everyone was helpful and friendly. It took less time than I expected. Just curious what happened to the coffee machine the last two times I’ve been there there’s no coffee
The service personnel are all very professional. Work is always done in a expeditious manner and any suggested service needs are promptly communicated.
They were great. I was able to purchase the car I wanted for the rate and price I wanted. No hassle, no pressure, and they stayed late to make the deal happen. I do recommend you do research so you fully understand everything they have available for you.
Great 1st time experience. I'm thinking of making DS Hyundai my 1st choice for my Hyundai services, even though they are an hour away. James Powell provided excellent customer service and was very knowledgeable. The technician, Vitaly, also came across knowledgeable and competent.
First time getting service for my Leased Kona. Service depart was courteous and efficient. Enjoyed the convenience of having a table and WiFi in Waiting room. Chavius was most helpful and kind.
Great prompt friendly service as always. No questions no complaints. Always start on car at schedule time
For buying a new or used Bertha’s always been a nightmare. The entire team was Fantastic!!! Thank you for the positive experience Robin Greenfield
Great service. Service members kept me abreast of all facets of service at all times!!
I have had multiple multipoint inspections. I have never had my car returned with my lights on the inside fixed!!! That’s literally the first thing my daughter and I noticed. We could see inside of our vehicle. It really is the little things that matter most. Thank you so much!
Very pleased with the service. And it was done in a very timely manner. Good experience.
Everything was fine and went smoothly, Chris did a good job, would recommend the dealership
With no appointment the service team took care of my emergency situation of my battery dying, was very grateful for that!
I have always had good service at Dick Smith Hyundai. They are efficient and very friendly.
Great service both in the work area and rental car. Thanks for a great job again.
When Scheduling an appointment was told that my bill would be 69.95 then after service it turned to $105 which isn't a big issue but the next item was. Next my Tucson has only 31000 miles on it trying to get an issues looked at for the warrantee they wanted me to pay 259 for diagnostics when it should be covered under the 60000 mile 5 year warrantee so I took it to another Dealership where they didn't charge me to look at it and have now found the fault as a bad transmission.
My appointment went smoothly. When I brought my car in they took the vehicle got it done in a timely fashion. I have no issues and would definitely do business again with this dealership again.
Nice work in servicing my car, everyone did a great job, all done fast and on schedule promised, thank you.
The salesman was very polite. Good job on the work the wait time was not long
Promptly took care of my service needs and answered my questions, suggested additional services coming up
I brought in my car for an issue that was covered under warranty and they sent me hundreds of dollars of maintenance work even though I had an oil change there just a few months ago and none of these things were mentioned. The bill they sent had a random $180 charge that was a mistake and was not mentioned until I asked. It was impossible to get any of the service technicians on the phone and the operator was no help. It took hours for them to return voicemail messages. Overall not an enjoyable experience.
Always get excellent service at Dick Smith Hyundai. This was my 2nd oil change. I appreciate the text updates while I’m waiting. And this time I got a video from the mechanic showing g me the bottom of the car and saying all is well!
Brought my car in for a service recall issue. James spoke to mechanics about doing the recall even though Genesis cars are no longer serviced at this dealership.
Dealership worked constantly on my deal until they got the deal done perfectionaly and got me the best deal. I’ve bought several vehicles from this dealership and they have always treated me right and make sure I get in a vehicle.
I’ve used Dick Smith since buying my 2011 car there. I will not be going back and will not be buying a Hyundai again as they are the only dealership near me to service it.
Person taking appointment reservation failed to document reasons for service even though spent a lot of time telling the scheduler. Reserved a shuttle to get to work and was told it was available. When I arrived, there was no shuttle available and had to wait until the service manager came in to drive me, which made me late to work.
After they said my car ... Read More DealerRater - Oct 30, 2025
I’ve used Dick Smith since buying my 2011 car there. I will not be going back and will not be buying a Hyundai again as they are the only dealership near me to service it.
Person taking appointment reservation failed to document reasons for service even though spent a lot of time telling the scheduler. Reserved a shuttle to get to work and was told it was available. When I arrived, there was no shuttle available and had to wait until the service manager came in to drive me, which made me late to work.
After they said my car ... Read More DealerRater - Oct 30, 2025
Brittany was very helpful along with the rest of the staff!! Always fast and courteous service.
James was very helpful. He assisted with the service if my vehicle and worked with Tony to get me a loaner. This was a pleasant experience. I will be a return customer.
I received excellent service on my Hyundai and Mr. James Powell went above and beyond everything. Especially, when I needed help sinking my phone to my car. He sat in the car with me and explained everything perfectly. I think he is outstanding.
Prior to my appointment I had to call 3 times to get a question answered because nobody returned my calls as promised.
Friendly and straight to the point! Resolved my issue that I had from a previous visit that wasn’t taken care of but Brittany got me squared away! 🙂
Very easy and nice workers. They got you and take care of you really well!
Frank was very professional and answered all of our questions and concerns with patience and understanding. Our overall experience with Dick Smith Hyundai was exceptional.
Wait time is too long. Need new furniture in waiting area: been there 15+ years.
I observed for many minutes the Service Reception contacts while I was awaiting my car, and saw nothing but First Class work. Very friendly and accommodating. Special kudos to Brittney Valente!
Toni was great to work with. He was easy going, friendly and took time to help me understand the process. Thanks so much. I’m digging my Venue.
Service was completed fast. No issues. Would come back again. Why do I have to write a 15 word minimum? That I don’t like!
Ram was amazing to work with. He made the car buying experience wonderful. He listened to what we were looking for,never made us feel pressured and ensured an easy financing process
Had a fantastic experience. Salesman was perfect and the process was very smooth. This was our third time buying from here.
Great service. No complaints. They will be servicing my car moving forward. Thank you so much!
My appointment was on time, and I was taken care of very promptly. My car is working fine,
Wish I could ge more info about how long the wait would be. Dropped car and it was done in 1 hour. Would have stayed had I known it would be that quick.
James was terrific. Kept me informed and was very helpful. Oil change took longer than expected though
Service was excellent, Brittney did a great job of keeping me informed. It was inconvenient to be without a car for four days, while waiting on the part. No loaners were available. Disappointed that the dealer I purchased the car from would not have a loaner for my use.
My service writer has always been excellent and have had many years of experience working with her.
Had the pleasure to work with James Powell on my recent trips to the service department. He is thorough, explains options well and follows up on a timely basis. It was refreshing.
My car was done when promised, important since I waited for my vehicle. Good job.
Chavius James were excellent in keeping me updated about the cost, length of repair. Both were very transparent and fully answered my questions and phone calls. 10 out of 10 for both. Very thankful my vehicle was able to be repaired in 1 day.
Service was great. Shuttle was great. I was disappointed that my husband was told when he dropped my car off that there would be $180 diagnostic fee on a headlamp light/error on my brand new car that has 5k miles on it that we paid $60k for. Shouldn't that be covered by the warranty even if I didn't purchase the additional services, which I did.
The service was prompt and fixed the problem. But Hyundai should let us know there are updates
It’s great to schedule ahead so all paperwork is ready for technician. And offering a budget plan for major repairs is an added touch. Always deliver the car in the fastest possible time. And overall a great dealership for your Hyundai needs.
The service department is always friendly and respectful. My vehicle is always serviced in a timely manner.
I went in due to a referral with no hopes of getting a vehicle due to prior credit issues. Once there Jonathan simply was not only able to deliver but was able to place me in a 2026 vehicle. This is one of the most excited moments because this is my first new car I purchased and even with the prior credit history I was able to still ride away with an unbelievable deal. Keep up the great work there’s nothing like having a 2 nd chance to do things right.
Super fast and professional service - I just came 1.15 pm and the team just took aprox 1 hour to get my Tucson ready for the go, excellent !
I recently purchased my new Palisade from Dick Smith Hyundai and I cannot recommend my salesman, Frank Wlodarczyk, highly enough. Frank was attentive, patient, and extremely knowledgeable about the vehicles we considered. He listened carefully to our needs and the process was smooth, stress-free, and efficient. Frank went above and beyond by explaining all features, addressing our questions clearly and staying late to help complete our purchase. Thedealership itself had a welcoming atmosphere, and the staff made me feel valued throughout. I’m thrilled with my purchase and confident I made the right choice. Highly recommend this salesman and the ... Read More DealerRater - Oct 4, 2025
When bringing my 2021 Kona in for an oil change and inspection, it was quite a surprise to learn it needed to remain in the Service Department for a major repair. James not only full explained the reason, but also assured me that the repair was fully covered by my warranty. When I picked up my vehicle, James was equally courteous and helpful. Excellent service!!
By far the very best sales and service department I have ever used. Excellent communication.
Very polite and courteous staff. Fast service. A pleasurable experience. They even washed my car.
The salesman gave us an out-the-door price by email and honored that price when we came to the dealership. The finance manager gave us additional warranty and service options but was not pushy. I was well pleased at the treatment I received.
Both my wife and I have Hyundais and have had them serviced here many times. Today was my last time to put up with their crap. When you book a time and date for a service online, it automatically defaults to you dropping off the car, and you can’t change it. Which means that service will take at least an hour longer than if you were waiting on it, even though you are waiting for it. Pricing is whatever they feel like that day. Coupons? Ha! It’s included in the “special” pricing. And when it’s all done, ... Read More DealerRater - Oct 2, 2025
I was sent a text message with $1500 of recommended service for my vehicle with 36,000 miles that runs fine with no explanation at all (came for an oil change). When I went to pick it up, I got no discussion or explanation about any of the recommended service items. I also brought it in to have my speaker system checked and was told they ordered new speakers, but no explanation about what their diagnostic eval found. Communication was very poor.
The service member was knowledgeable and helpful. He even changed my wiper blades for me.
Scheduling department was a little off but the service department was great. They finished in less time than expected.
The convenience of this dealer is a bit out of the way but, so far we are satisfied with their response to my questions and scheduling for service.
Always a great experience when I go thank you for your hard work and dedication
Christopher King did a great job. He heard all of the concerns and made sure that we cover the necessary repairs. He consulted a mechanic for a second opinion right in front of me, and I appreciate that I was not pressured into doing anything other than what I came there for.
Great experience at the deadlier shop. I was able to call and make an appointment.
I called to schedule an appointment for an oil change. I was given a time and told the lady I would wait while service was being done. Upon arrival I was told my appointment was a "waiting appointment whenever the work could be performed, possibly a 2.5 - 3 hour wait." I was disappointed to hear this and was confused on the reason for a fixed scheduled time. The Service Manager indicated best to make a time 2 weeks in advance for a "firm appointment time." Fortunately I only waited 1.5 hours to complete service.
I was greeted as soon as I walked in, friendly staff, clean waiting area, kept me updated on how my service was going! Great Job!
Jonathon was great. It wasn’t the easiest and fastest service I’ve had. Thanks ahoinn y’all.
James Powell went above and beyond and did an excellent job communicating with me each step of the process. He was easy to work with and answered my questions thoroughly and wanted to make sure everything went smoothly. I did get the outcome of a new transmission under warranty.
Very courteous staff, excellent check in/drop off experience. Staff member stayed in contact with me regarding the status of my vehicle. They offered options as to the next action to take.
Great service and waiting room needs more chairs. Maybe a new channel not everyone likes football
Aaron treated us very respectfully and made us feel valued as we took our time to determine what vehicle we wanted to purchase.
Service was good but prices went up, way too much for an alignment & tire rotation
Service was fine, turbo motor sticker should say next 6,000 they put it at 5,000
They were very friendly and helpful. I would recommend them to a friend. My car shopping was a pleasure.
Everyone was super helpful and nice. Made the car buying process easy and simple and did an amazing job on the price of the car.
Poor communication - I was told they would be able to shuttle me back but when asked on arrival their driver was not available - a bit disappointing. Also they told me it would take an hour or an hour and half but it took 4.5 hours. They didn’t call to updated me either
My tech was awesome and friendly! He was very informative as well. I needed the information to work on my car
Chris took great care of me. Polite, friendly and knowledgeable. Everything was done according to plan and very pleased with the outcome
Chris was great and really made sure my appointment went smoothly and that I was taken care of! Thanks Chris!
Excellent customer service by the customer service onsite. Very informative, knowledgeable & friendly. A very good experience overall.
I purchased my vehicle almost two years ago and so far I have yet to pay for an oil change. I have dropped my car off for service and been shuttled back and forth to my job site. A convenient service and I really appreciate this perk.
Friendly staff,appointment and updates on my service were sent to my phone when they started and when finished.In a very short time.Thanks
James and Chris were most pleasant and helpful. Very knowledgeable about everything related to my automobiles needs.
Tony Blamo was my salesman. He was great. Friendly and courteous. Very knowledgeable. I am very happy.
Luca did a great job everyone was friendly and there seemed to be a lot of positive energy at the dealership
Phone customer service could use some improvement, is very difficult to get any one on the phone at the Service department. This comment is not related to this specific visit but in general.
My salesperson Aaron was amazing and Jay had the paper signing done super quick. Best experience in a dealership ever!!!
Everyone was very helpful. I came in expecting to buy a used car and ended up buying a new one. I am very pleased with the help I received. Each person was informative.
Just needed a brake light bulb replaced so this service visit was quick and easy.
I have been associated with this dealership for over 20 years. You lost two great employees recently. Chris in the service department and Keith Stokes in the sales department. They were wonderful assets and are no longer there. That’s sad.
The process was very quick and easy. The people in the Service Center were very friendly and helpful. Loved the loaner car I was given to use !!!
1 and 1/2 hours for an oil change is unacceptable. I waited! It's a good half day if you get a loaner so I learned not to do that. Will Not return
Michael Brown always goes above and beyond to help me. The rest of the staff is also very helpful and accommodating.
Great service from the service department…as always. Mike Brown in particular is a great service advisor.
We were very pleased with the attention we got. Our questions were answered in a timely manner. I would recommend anybody to shop there. We especially like Damien Smalls. He’s real good at what he does.
I am a customer since 2010 and have always received great service. Yesterday was no different - great service, nice people - but I was surprised after paying my rather substantial bill to find that you are charging an additional 3% for credit card users.
This added an unexpected $19.00 to my bill. This isn't going to put me in the Poor House, but I should have been told in advance about it- preferably when I made the appointment to have my car serviced. I could have made plans to bring a check if I had known. Many businesses are doing this ... Read More DealerRater - Apr 21, 2026
Overall, I was very pleased with Lucas and repair my car received. Some things were out of their control, like how long it took to get parts for the repair. But in the end, my car is running fine and I'm happy with service. Thanks!!!
The Service team was efficient and did not try to charge me for unnecessary services. I like knowing what to expect upfront- not after the fact. Thank you!
Kind courteous and professional staff . Clean safe environment , Hot coffee and snacks in the waiting area is a plus. Excellent service with complimentary car wash . Five Star Dealership .
Michael Brown is wonderful to work with! He went above and beyond to make sure I was happy with my repair.
Initally, we received a message that the vehicle was checked in. We did not receive any updates on the status of the vehicle service throughout the day. Our vehicle was dropped off the day before, for a 0800 appt. We called at the end of the day to inquire, because we were not sure of the status or if we would need to make arrangements for a rental. We were told then that the car was ready for pickup. When we asked for a breakdown of what was done, we were told that our service advisor had left early. We proceeded ... Read More DealerRater - Mar 28, 2026
Very disappointed ,service has declined since I started dealing with Infinity in 2011.,very frustrating.
My experience is always exceptional! I was disappointed that I was unable to obtain a loaner, but my service was fast so waiting was not an inconvenience.
Experience was good. Easy to schedule and told me exactly what to expect. No surprises.
I got charged almost $1000 and my car isn’t fixed. The issue didn’t get resolved and my car is down. I didn’t get a survey of anything going on with my car nor a call from the service guy. I knew he is new; however, I miss Chris Fisher
I went for oil change and left with a bill for something I believe they caused
I love Chris he needs a raise, customer service is always top tier and accommodating!
Good with service. Need to wash truck better. Representative was professional and patient. Thank you
Was having difficulty getting in contact with the service department. My Agent was either not at his desk or just hard to keep up with. I had to keep calling or either popped up to see what was going on with my vehicle.
I appreciate the personal touch,and listening to my concerns. The G35 is running great after a major service. It’s expensive to maintain a fine vehicle like the Infiniti but it is smarter and more economical in the long run to treat it to the professionals. Still purring like a kitten after 21 years and 151,500 miles. Thanks,Dick Smith and your professional team, John H
Lucas was great. He kept me up to date on the scheduled work, which was performed perfectly.
Infiniti has always provided great service. I never have a problem. They are excellent to work with.
Service was just as described. The cleaning was also appreciated. Strut replacement was a little more expensive than I thought. Vehicle does ride much better. Would recommend Dick Smith Infiniti.
Always a great experience from scheduling the service to dropping it off. Seamless professional service!
Mac and Keith are great to deal with. I bought many cars from Mac and it has always been an easy process
Great service, explain any findings, willing to address concerns, and work with you on prioritizing repairs or services. If you have any issues that come up after services they will look into it as well. I also like that they provide access to a loaner car for extended work or services
Had to reschedule because you didn't write down 1st one. Tech did not check me out to discuss what was done or when next maintenance required.
Nice location, easy access, clean environment with friendly staff. Everything was comfortable; not too cold or hot.
I was pleased with the customer service/repair team. I have no hesitation to choose Dick Smith ….Andrew location.
They got my car in quickly and went to work. Ultimately, they determined there was nothing malfunctioning but they thoroughly checked it out over 2 days.
Great experience with everyone. I would highly recommend them to my friends. Enjoying my vehicle.
Wish old employees were back. Wish snacks were back. Always appreciate car wash. I don't use Wi-Fi
Keith was excellent to work with. highly recommend this dealership. Mr. Keith was knowledgeable and there was not any haggling.
Every person I met was accommodating and helpful and wanted me to have a great experience.
The change of the entire service department team, it’s a no go. My service advisor NEVER ANSWERS THE PHONE OR RESPONDS TO VOICEMAILS. I was scheduled to have my oil changed 11/5/25, had to reschedule due to me loosing my drivers license. I had to schedule it for 11/12/25. My service advisor informed me that my car was ready and also recommended I get the engine cleaner (the service tech put it in). After I closed my invoice out, I went to the Exxon a 1/2 mile to a mile right on St Andrews Road and filled my tank ( I only use ... Read More DealerRater - Dec 29, 2025
The service department was excellent. I had an early appointment, I was checked in, and on the road five minutes. They kept me up to date throughout the repair and I picked it up that afternoon. Dick Smith Infiniti is the best. I highly recommend them.
Very detailed inspection and great job on the service will be back to correct some of the inspection items
Great experience! No pressure and very fair pricing and trade in value. Highly recommend Porter Curry! Let him put you in a new Infiniti
Micheal Brown was very un-perfessional. Never call back or answers the phone. I paid $2500 to fix my car. Car wasn't ready when I picked it up, had appointment to recheck car Michael wasn't there. He's always unavailable.my raido system was working when the car was dropped off, and not working when I picked it up. They want me to pay another $1200 plus to fix something that wasn't broken when they git the car. I declined that. Very bad service.
It was very difficult to make contact with the manager. I had to call several times just to get a response.
Friendly staff. Convenient and efficient. Very accommodating. Prompt service. Informative of the process in getting my car serviced.
Great timely service with driving up to the entrance until departing. Everyone was indeed friendly!
I have always been happy with the services provided by this service center. They are always professional and reliable in taking care of my vehicle. They are consistently courteous and attentive to customer satisfaction. Thank you to the entire service center team!
I've trusted DS Infiniti of St Andrews since '06 to keep my G35 Coupe running like new. Lucas was very knowledgeable, kept me informed and was exceedingly pleasant. Hannah and Susie were helpful and kind as usual. Lastly, Dwayne always goes above and beyond to assure everything at DS Infiniti is exceptional!
Service was good. Lucas was very helpful. Receptionist was excellent, very friendly and courteous to me.
Friendly staff, clean lobby and restroom. Everyone was nice. Knowledgeable and professional service representative. Thank you!
Staff were very cordial & the service agent was attentive in addressing concerns about my auto.
Lucas was very helpful! He provided me with a loaner & made the routine service appointment very pleasant! Suzette was quick to settle my payment and return my car to me. Everyone was great!
Very please with last visit at Infiniti. It was pretty busy, but got out in a descent time.
Great and speedy service. Customer service was excellent and extremely courteous. Facility was clean and inviting.
Lucas was very helpful, professional and courteous and took care of all my requests. I enjoying using the Infiniti dealership for my service. They always do good work.
Wow - getting my car serviced has gotten awfully expensive, but I do trust Dick Smith to fix it right. My bill blew a big hole in my budget, but it's cheaper than buying a new car! I do appreciate having a loaner and the people there are very nice. One more thing, I would rather get a call from the service manager than a text about problems that they found. Or better yet, a call and a text. Thanks
Prompt, informative, and professional service. The service representative, Chris, is always eager to help and resolve any issues the customer is having with the car.
Dick Smith Infinity always does an excellent job. Porter and Mac takes ownership second to none. I have always said , it’s not the Company that makes people, it’s the people that makes the company. Your very fortunate to have two exceptional employees that goes beyond a call of duty!!
Great service Quick and reliable Customer service representative was knowledgeable and notified me when service was completed
I really enjoyed working with Porter. He made me feel very comfortable & was not pushy. Porter has extensive knowledge of the vehicles I was considering & patiently sat with me & explained all the features.
My Qx50 was not repaired in service for 2 days. Clicking rear end still happening. I picked it up on 9/26/25 Lucas said it was repaired. Nope! Dwan Brown called me to bring my car back on 10/01/25. Still under warranty so hopefully this time it is repaired.
Everything went well. The Sales was good. The Employees gave as much time as needed.
Was disappointed to learn of the process used to have a loaner car now. The oil change what I came for and that is what I got.
Everything was excellent,couldn’t ask for better service.will miss cris,hope his replacement will be as good.
Actual car repairs were completed throughly and in a timely manner. Service advisor, Micheal, did not provide the customer service I’m used to from this dealership. He only communicated through text messages, although I was sitting in the waiting area. Micheal also failed to respond to two voice messages that I left regarding recommended services.
Great people and friendly service! Mac, Mr. Stokes, and Jai were easy to deal with. Appreciated the extra help!
Such a great car buying experience with the Dick Smith team. They were so supportive and courteous. I appreciate how helpful they all were. Porter, Mack, Troy and Ethan fabulous team..
Chris Fisher is the best service advisor & I will greatly miss him - but I am extremely thankful for the years he has helped me. He makes getting you car service a true joy!
The Dick Smith Infiniti service department has always served me well. My current rep, Chris Fisher, accommodates my schedule, reserves a rental when I need it, and ensures necessary work is done efficiently.
Chris Fisher is a great service advisor and really the main reason we have bought 8 vehicles from you. We hope he stays there for a long time.
Always professional, courteous and reassuring I know my vehicle is in good competent hands and that I will get the needed service in actimely manner
I was greeted immediately upon my arrival and seated in the lobby. My service rep met with me and discussed my requested service items, got me a loaner, and sent me on my way home. I was kept informed of the service process and called to discuss serveral other issues that were found upon inspection. I had requested to be able to pick my car up by 2 p.m. and was called and told it would be ready. When I got to the dealership, my car had been cleaned up and was ready to go.
Thank you for a wonderful experience. Porter was very knowledgeable about the car, all its features, and technology. I wasn’t rushed at all and felt at ease making the purchase. Ethan was very helpful in finance too and even kept that part of the car buying process easy. Overall, there are two Infiniti dealers closer to where I live, but I will continue to take the extra drive to work with these folks again. Loving my new ride! Thanks all!
Pleasant experience there. Everyone was friendly and my service representative helped me with the service on my car. 5 stars.
Services done April and December 2024 were listed again for needed services again. It makes you question what is going on and loose trust in the services.
Chris Fisher is very professional, friendly and helpful with our service requests, info on when it’s time to get certain service items done, and any check-up “follow-up” issues. Mr. and Mrs. Charles Cherry, Jr.
Outstanding service by Chris Fisher and the entire team at Dick Smith Infiniti, from drop-off to completion of work.
Service department employees are attentive and explain what they are doing well. The folks that check me in are super
My service was great. All of my concerns were handled professionally as I requested and completed.
This Infiniti dealership continues to lag behind with its online appointment system. After weeks of waiting for approval with no response, I finally called in. Unfortunately, I was disconnected during the first transfer, and my second call went to voicemail. To their credit, someone called me back and immediately scheduled a next-morning drop-off with a loaner vehicle, which was outstanding service.
However, communication remains a weak point. Even though I had an appointment, there were no clear instructions after dropping off my keys. I sat waiting for 15–18 minutes before asking when a service advisor would help me. Meanwhile, I began ... Read More DealerRater - Aug 31, 2025
I always receive superb customer service from Chris Fisher. I’ve been receiving client services since 2018 and have never been disappointed, today I picked up my vehicle and was saddened and surprised to see that it had not been cleaned/wiped/vacuumed. (Wondering if this a courtesy that's no longer being offered like the snacks.., water, soda, fruits or chips….)
The service is always punctual, thorough, accommodating, accurate, and informative. I’m pleased with my experiences
Always efficient, friendly, and welcoming. Chris Fisher is the absolute BEST customer representative there is!
Dealership called to correct alignment situation and had a loaner vehicle ready. Service tech Brown was very courteous and had it ready when promised.
Chris is always excellent and knowledgeable and the ladies out front make you feel right tab home. I was met promptly by a service member as I arrived. Excellent customer service.
Prompt and effective response to my needs. Service center staff are professional and well qualified.
Salesmen are great but not the deals. Too much work to get a mediocre deal.
Very pleasant staff. Chris Fisher is the the service dept. person who always sets up my oil change and any other service I need. Great guy to work with. My family has been buying infinities from Dick Smith Infiniti since 1997.
Micheal was amazing as always as our service advisor! We have no complaints. Great service!
I had such a great experience working with Porter! He was patient, a fantastic listener, and really took the time to understand what I needed. He went above and beyond to answer all of my questions and made the whole process stress-free. Thanks to him, I drove away in the perfect SUV for me. If you’re looking for someone who truly cares and makes car buying easy, I highly recommend asking for Porter!
Excellent, friendly service completed in a timely manner. Car comes back cleaner than it went in.
Chris is very helpful with service questions. He’ll give you always a right advice.
Always great service Dealt with them go over 20 years All personnel great to work with
I wasn't briefed prior to service starting, but the staff is always very friendly and attentive.
Overcharging on parts prices well above the MSRP. 3% surcharge if you pay with a credit card. No one called me to tell me my car was ready. Customer service and customer experience has fallen off a great deal. I’ve been a customer of Dick Smith since I bought my first Infiniti in 2004, 21 years and I don’t think my next car purchase will be an Infiniti. While Nissan is undergoing a corporate restructure to save it from bankruptcy, the service shouldn’t fall off as much as it has. Long wait times, no loaners available, severe price gauging on ... Read More DealerRater - Aug 10, 2025
As usual, everyone that we dealt with during our visit was friendly and courteous. Chris Fisher has been taking good care of us for years now and we appreciate him.
Great service received a loaner to make life easier. Very friendly staff. Received updates in a timely manner on the service and it's completion.
Staff were friendly and my service went fast and everything was pointed out for future service my service representative told me everything
I was really upset because I originally scheduled with Nissan rather than Infinity at 7:15 and to find out their mechanics don't come in until 8am. I started out at Chris very rude, but he was trying to help solve my issue by giving me a rental to go back to work when I was actually fed up. I am a Chickfila Executive and was on a schedule. Chris definitely convinced me after I slowed my role and listended to him. I was out the door in about 15 mins or so. This is not my first experience with Chris and ... Read More DealerRater - Aug 4, 2025
Great service center. I have brought my QX60 in a couple of times for routine service. Chris has always been professional and knowledgeable. I am not from Columbia and did not buy the car here, but probably will next time.
Chris has been my service representative for 13 years. I’m on my fourth Infiniti and always had excellent service that is quick and reliable. The staff does a great job of getting people in quickly so they can keep moving with their day if they are not waiting for their vehicle.
My experience at the dealership service center was disappointing, frustrating, and overpriced—completely unprofessional, dismissive, and impersonal; the staff seemed rushed, neglectful, disorganized, and unhelpful, making the entire process feel inefficient, disrespectful, misleading, and ultimately unsatisfactory.
Excellent customer service by my service advisor Chris Fisher. Explained necessary service needed to repair my air conditioner.
Katrina is a friendly, professional, and respectful service department representative. She explained everything I needed to know about my car repairs. She answered my questions without hesitation. Kudos to Katrina for always keeping me informed.
Dealership was clean and welcoming. Jess Dease was extremely helpful and did an excellent job of keeping me informed.
Thank you for taking care of my - the service was excellent and my service advisor was amazing-I love the customer service every time I bring my vehicle in- Thank you !
3 visits to resolve an issue and still needed another visit due to waiting on parts
My service assistance Rick was helpful, honest and explained what would be completed on my vehicle. He was clear in his explanations as he spoke to my husband and me.
The customer advisor, Rel and checkout cashier representative, Mia were very friendly and professional. The Multi-Point Car Report was very detailed and helpful.
My first experience with the service department was just as great as my first experience with Dick Smith Nissan during my purchase. Customer care and quality service are in abundance here.
My service assistant was very helpful and totally honest with me. It was a pleasure working with her.
Good and Fast Service with polite knowledge staff. Receiving same day service was absolutely GREAT!
Clean installments and great service. Great service people that surround us on getting my car fixed.
Did not get a report of the inspection that was done. Then left a piece hanging in my vehicle, had to return back.
Katrina is very professional. She keep me updated regarding my vehicle. She explicitly provided details what was needed along with others that were available.
Mr. Brian Smith’s followed up and followed through on staff behavior were the reasons for my complete satisfaction with the experience.
Day one i was shown a vehicle out of my negotiation range and came back on day two just to find out i wasn’t heard at all. They only wanted to sale me a new car. Ok that took a hour
Day two 3 hour encounter Jayden finally showed me used SUVs very orderly. i met the manager of “30 years” D.D. They showed me used vehicles but were priced as new Mid conversation D.D answers his personal phone. During that time i called my family to help make an informed decision. D.D accused me of being rude ... Read More DealerRater - Apr 20, 2026
She was very good and attentive to what needed to be done for my tire rotation and they notice I need my tire nuts changed!!
Dealership did a thorough job in evaluating a classic car and also making the necessary repairs.
Everything so far is great. The services and the workers are helpful and and nice.
I have used Dick Smith for 20-years for my auto and auto servicing needs. My experience has been OUTSTANDING!!!!!!!!!!!!!!!!!!!!!
Went for an unscheduled oil change and I was out within an hour. Friendly staff and great waiting area.
Everyone was friendly and knowledgeable. I was kept up to date during the servicing. They washed my car. Thanks.
It took 7 weeks to get the car fixed. That says it all. Much of the fault might have been delays on the part of the insurance company -- State Farm, but communication and follow up from the dealership was very poor. The service agent was very nice but follow-up was a big, big problem.
Professional and helpful. I was able to get the service I needed and the staff was helpful and professional. Everything is way too expensive, however!!
Great customer service! Greeted and welcomed by service center employees, and they took care of the repairs and service in less time than I expected.
The service was great. The wait time was excessive for an appointment. I thought an appointment meant you would be serviced upon arrival.
I would think getting your vehicle checked out requires preventative maintenance and for it to be hooked up to the computer and clear out any errors. I shouldn't have to wait for an engine light to come on or pay $400 to clear a code so the AC would work. This review is not the service advisor its a business overall review.
The young lady was very knowledgeable and very professional and informative about the Armada. She kept me informed about the Armada.
Jesse was sweet and professional, it do take a while but she explained everything which made the difference
Excellent customer service. Jessica answered my questions thoroughly and very detailed. Very knowledgeable of her job
Excellent service and excellent knowledge of service that was done and excellent the way you treat your customers
They Completed service quickly and correctly. My Advisor provided updates as needed and let me know as soon as completed. Thank you.
Jessica (service writer) was a pleasure to work with. Very friendly and was true to her word,
First class service! The time promise was less than what I expected. Kept me informed with progress. Very pleased.
I’m was very surprised with the up rise in the price and tire rotation .
The person that received me and that was in charge of taking care of my vehicle was absolutely terrible. They failed to inform me and keep me updated on what was going on with my car. I had to call repeatedly to get any kind of update. I dropped it off early and I didn't hear anything about it until I called five hours after my appointment. The second time I called 7 hours later.I had to speak to the service manager. What day had written up for my vehicle wasn't even what I said. After I told ... Read More DealerRater - Mar 14, 2026
Very professional and attentive and cares about customers… Paying attention to details and the vehicles
The dealership was clean. It has plenty of space. All employees seem to very professional. Only thing negative with this appointment was the vending machine was out of order.
I had a big emergency and my service person Michael calmed me down and got me taken care of by fitting me in and quickly accessing my cars issues.
Everyone was nice and helpful. Arielle was very professional and keep in contact with me throughout the process.
Very prompt at polite service. The car was ready when promised. Overall, a positive experience!
Appreciate the good customer service. The waiting area was clean and staff was friendly. Thank you
Always a great experience from sales to the service department! Will continue to purchase and service for many more years!
The whole process was very quick and super easy. From making the appointment to picking up my car, they made it easy.
Very clean everything looked good no problems with the staff you finish your service ahead of schedule
I don’t understand the point of making appointments if the wait time is the same as not having an appointment. I came in on Monday first, was told it would be a 2 1/2 hr wait. Left made an appointment for Wednesday, got there, was told it would be a 2 1/2 hr wait……? An oil change price is extremely high, should send out coupons to repeat customers.
Several things. First I came in for an oil change and it took almost two hours. The girl writing up my work order kept assuming it was time for several different services on my car when she never looked back on my history to see those services were not necessary at this time. Finally when the service tech working on my oil change was finished he forgot to lower the post lifts under my car and got my car stuck on the lifts. I was told there was no damage done but the way my car jerked and jumped in ... Read More DealerRater - Feb 25, 2026
I made an appointment for an oil change and tires rotation. I arrived and was checked in. The service representative stated my wait time would be an hour or more. What’s the point in making an appointment. The next time I just may drive in without an appointment.
Unfortunately there was a Mishandling of our warranty claim procedure.after some effort is was fixed and the $ amount was reduced.
Completely satisfied with my maintenance service! In and out without a hassle. Very pleasant service representatives.
Staff was responsive to my questions online and at the dealership. Very enjoyable experience was had . Salesman Sean Brailey and Jaimie Ferreri were great to work with Sean was extremely knowledgeable about the vehicle and answered all our questions
Great service! Ran a diagnostic and made all repairs same day. Highly professional- quick and easy.
Very fast service and friendly personnel waiting room clean with refreshments also the service was not expensive
Very courteous and professional staff. Service agent; service manager, technicians, and shuttle drivers all provided outstanding service. All worked without complaint to resolve my concerns. Thanks to all!
Well pleased. Great customer service. They always treated me well, even after the sale. Thanks.
Great place to get service for your car! Very friendly staff. Will come back for service.
Very pleased with the service I received. Everyone was friendly and very helpful and worked hard to get me in and out in a timely manner.
Very nice service employee that was professional. I got updates an my vehicle was getting service.
The service department was very professional and quick. The service writer gave me updates throughout the timeframe.
Great experience loved every part of the process customer service was amazing and my sales rep Patrick Burnett was top tier and knowledgeable
It was a pleasure to have received professional service. Services was done a timely matter.
The staff of Dick Smith Nissan were courteous, professional, knowledgeable. They treated me with respect, explained everything to me in a way that i could understand. That made me feel important.
Great service, prompted execution, friendly advice. The waiting time was quick with no hassle check out.
The sales team worked together to secure me exactly what I wanted great transaction. Went above and beyond.
Less than a month after my last experience I once again have a check engine Service light.
Car serviced. Nov.19. No problems. Returned to replace headlights. Suggested 5 000 worth of repairs
Rick is excellent to work with….dedicated to the best customer service. I trust him completely.
A great experience. Worked on my car quickly, efficiently, and got it back to me sooner than I had expected. All at a surprisingly reasonable cost.
Everyone was very nice. The check in was easy as well was checking out. The waiting area and restroom was clean.
Great service always satisfied when I service my car for routine maintenance. Service duration is always prompt.
I paid for diagnostic testing a couple of months ago. My total bill was almost $10,000 thankfully I had insurance that covered a good portion of the bill. I paid roughly $3000. When I got the car back they ask you how was the service how’s everything going. I expressed to them that my car didn’t drive well. They said they would contact the dealer and someone would give me a call. Fast forward about 2 months still no call (holidays) I get it. I call back make an appointment and get another laundry list of things that need to be ... Read More DealerRater - Jan 10, 2026
Was given a 3+ hour wait time. I agreed and was disappointed to see after my vehicle's service was completed it was just sitting and i wasn’t notified.
Great experience, Jess was exceptional. Love the service.Always enjoyed Nissan seevuce. Feels like family.
It took three visits on our brand new vehicle and only got it resolved because the amazing sales guy Brandon, Mike the manager and Jessica helped. (Brandon, Mike, Jessica = good). Service center = bad. I cannot recommend this dealership because of the service department. A brand new car bought weeks ago should not have to go in three times! The dealership should stand behind new sales, but clearly that is not the case. They did finally agree to put new tires on our new truck we just bought with under 300 miles on it to stop the shaking, but please know I ... Read More DealerRater - Jan 7, 2026
I have been visiting this dealership for the past 10 years and never have I had a problem.
Karel provided stellar service throughout the entire experience. She was professional, understanding, attentive and ensured everything was handled professionally and efficiently. Her communication was clear, her knowledge was evident, and she made the process seamless from start to finish and she has gained my trust, 100%. Thank you to Dick Smith Nissan of Columbia for delivering a high standard of customer service. Karel is a true asset to the team, and her commitment to excellence is appreciated.
This dealership is very professional and very nice. The service on my car was very quick.
Dick Smith Nissan of Columbia provided excellent service. Very clean, very professional. Would recommend Dick Smith to anyone who ask me about my experience with Dick Smith Nissan of Columbia.
Rel Class my, Service Advisor was professional. Rel listened to my concerns, knowledgeablely told me the plan of action and my vehicle was repaired before the estimated time for completion.
My car was there for diagnostic six hours and nothing was done to it and no one called. I called at 3:00 to get the status. I was placed on hold and when my representative answered she could not give me any information. She stated she would call me back. I asked will be possible to call back in the next 15 minutes she said give her 15 to 20. I waited on the call back which never happened. I decided just to go and she what was going on. I surprised her and she begin telling how busy it was and never left ... Read More DealerRater - Jan 1, 2026
I'll bet Dick Smith Nissan of Columbia is one of the top-notch dealerships in the country! Service advisors like Jessica Dease and staff members always show excellent customer service and perform quality work.
Good staff. Check in is excellent and service is good. Work performed is excellent and check in is timely .
Appreciate thoroughness of advisor in ensuring my service needs and highly recommend them to all!
We have been servicing our 2018 Murano and 2019 Pathfinder at this location since these vehicles were new, and the service has been excellent and the care needed has been routine maintenance. Neither cas needed something that wasn't routine. The service team has been easy to work with. Our favorite has been Rick.
My experience in purchasing the truck was great. There was a recall on 2025 murano so I made an appointment that was easy. But when I arrived to the service department the i didn't know where to really go so I pulled in the first drive up Karel I believe she chk me in gave me a nasty look as if I was coming with some problems at the end of the day. She ask what i here for oil change, I said no for a recall on I guess a light or something. Tried showing the recall to her ... Read More DealerRater - Dec 24, 2025
Customer service was top notch as usual. Business was handled in a professional way.Concerns were addressed and recommendations expressed by the staff appropriately.
Professional and courteous to customers.. keep you updated with progress of your car as being serviced
Always prompt, courteous and friendly-everyone addresses me and says hello! I know the service department looks after my vehicle and will perform only services needed!! Wells Webster is great!!’
Katrina was very helpful and answered all of my questions. All staff was very accommodating and courteous making sure everything was okay. It was a pleasant experience getting my car service in a timely manner and I will definitely continue to get my car service at this location.
Lynn was great . She was pleasant Mr. Plant and Mr. Parham were very pleasant. Things did not take long at all and there was no back and forth which I appreciated very much. If anyone is in the market for a vehicle. Dick Smith Nissan on Two Notch RD is the place to go .
Great great you with a smile and let you know what’s the status of your vehicle. Clean
Very good sales and support up front - very good service department - they are responsive and knowledgeable and keep you informed- will recommend
I loved working with sales manager Brandon and the finicinance worked hard for me and I will definitely recommend tyem
Very professional and explains in detail what's wrong or right with your vehicle. I greatly appreciate that
The professionalism and courtesy of the staff and techs was excellent! My vehicle was ready in less than 90 minutes.
Customer Service was great. Everything went well and I was pleased with my service at Dick Smith Nissan.
I was very disappointed in the service department, I had an appointment for 745am, for a simple oil change a s tire Rotation, and it took 3hrs to complete and I was in the express lane. Is 3hrs the normal time for an oil change? I hope the other nissan service department are not like this. If so I'll start using oil express oil changing places. I.e. the new Valvoline places that are popping up every where, no line ,no waiting long. Thanks.
As usual, I received great and prompt service at the dealership. Also good customer service.
They communicated with me about my vehicle in a timely. Manner. Told me what was wrong and had my vehicle ready in timely manner.
Very attentive service manager. He kept me informed of additional maintenance that was needed on my brakes.
Outstanding service from vehicle check in to vehicle check out. This included payment at the service window for payment.
Sean was really great best experience ever..awesome deals to be had...thank you much
My purchase transaction for my Honda pilot elite went smoothly. Jordan was very friendly polite and patient. He negotiated with Rob in finance to get me a great deal. Rob was very friendly and knowledgeable with in the financial aspect of the business.keith the first salesman I spoke with a day before was just as friendly and polite. I came in regarding my grandson’s car and the mechanics were very friendly, polite and helpful. I left thinking if I know someone in the market for a vehicle, I will highly recommend the Nissan dealership in Lexington on 378 because ... Read More DealerRater - May 12, 2026
Always a pleasure to work and interact with. Keep you updated and informed at every step
I have been dealing with Dick Smith for 10 years great dealership will be back
I enjoy the experience with all the personnel; very understanding gentlemen. They even deliver my new car.
Great place to purchase a vehicle and get the required service when needed. Staff is very friendly and knowledgeable. Plus it is close to home!
The service department accommodated my request for service very quickly. Seth, including others, were courteous and helpful. I did not feel pressured into getting additional work done to my vehicle.
Great service. Very friendly and thorough. Everyone is always so helpful. The wait time wasn't too bad.
Keith Stokes was an excellent salesperson. He was very knowledgeable and straightforward. He made the process very easy. The dealership was very fair in their pricing.
The dealership was great…Jaclyn Musser was very helpful through the whole process. They had my vehicle back in a timely manner.
They were very professional.The service was great in service area.the ladies kept me updated,they also cleaned car very well
Good and fast nice Service they wash my car really nice. I appreciated that. i’ve been going there for years really love the place and the people and the service
Nissan service department representative was very courteous and professional. Answered all my questions and showed me how to use features for my car.
Everyone at this location is nice specially Lucas my service advisor who was very nice and friendly and helpful
Always had great service from this dealer for past 14 years. That’s why I keep coming back!
I was traveling from NC to SC when I started having car issues. I googled the nearest Nissan dealership. It brought me to Dick Smith Nissan in Lexington. My service person was Seth. They were in the middle of closing. He said they would get to my car on Monday. I received a rental car from them. He kept his promise and then some. My car was fixed on Monday. I picked it up on Tuesday, and I didn’t have to pay because they said it warranty. I could not praise God enough for them. Thank you for taking ... Read More DealerRater - Apr 16, 2026
My service was excellent. My vehicle was assessed quickly. My problem was found and handled in a timely manner and my service provider was very knowledgeable and did all she could to assist me. She also answered many questions I had as well. Overall 100/10.
It was a pretty painless process and went quicker than I expected. My salesman was very nice and helpful! I got a new Nissan Rogue and am so excited about it! It’s a great looking vehicle! I’ve never had a Nissan before so I still have a lot to learn about it but I’m getting better each day!
This was the fourth time I visited the dealership for the same issue with the stereo system not working properly. Jaclyn was very helpful and persistent throughout the process. She continued advocating on my behalf and didn’t give up until the problem was resolved. This time, they replaced the entire stereo system. Hopefully, the issue is truly fixed now.
Great customer service. Service was fixed in a timely manner. They were knowledgeable about my problem!
Jaclyn did an excellent job keeping me informed throughout the entire process while my vehicle was being serviced. She remained persistent and dedicated, working closely with the service team to find a solution for my stereo system.
I recently purchased a Nissan Murano here and had an excellent experience overall. I was very happy with the non pressure sales and the overall experience.
Team members not friendly, not knowledgeable,, it felt like they didn’t want you to ask questions
I was very pleased with the service. Everyone was knowledgeable and friendly! I will definitely be back!
The service advisor and overall experience were amazing! I’d happily come back for my next repair or maintenance.
The service was timely, professional, and respectful of the needs of this very senior citizen.
Seth was diligent and committed to helping me get the service that I needed. Seth provided excellent customer service! Thanks! Leah Fitts
Service was above and beyond my expectations Staff was very attentive regarding my requests. Very pleased!
Great experience very friendly and courteous. Treated me like I was so important to me. I am 71 years old and explained the price and wanted to know if I had any concerns. Treated me like family. I will continue to go back to Lexington store for my needs
staff was professional and knowledgeable. they took our vehicles back to the service area.with know wait on our part.
I came for an oil change the day before I was leaving for an out of town trip. The morning we were supposed to leave, there was a giant oil spot under my car in my garage! Good thing I noticed it. They were not open so I had to go somewhere else. Fortunately it was just a loose oil plug and we were low 1/4 quart. Thank goodness for jiffy lube being open on Sunday and fixing it for free. If I didn’t have a service contract, I’d not return..
Wonderful experience from beginning to end. Go in and ask for Jordon, he will take care of you.
Great job but wait time was too long And they need to make it quicker just for an oil change and tire rotation
Very satisfied with the overall maintenance conducted on my vehicle. I needed tires to be balanced and rotated and all work listed in the work order was completed thoroughly and to my satisfaction. Any additional questions I had regarding any work warranty were also answered. Great job overall!
Way overpriced Charged 40$ for using credit card Nothing was found bad Oil change Tune up Filters
Great customer service and vehicle care Seth did great keeping me informed on the service
They don’t give you any information, they take advantage of customers that don’t have knowledge of mechanic .they made me paid 4 hours of services and they don’t give me any proof of their work . They are really rude and unprofessional.
I did my research and decided what car I wanted and where to get it. Everyone was polite and helpful. The only downside it moved along slower than expected. Otherwise I am a firm believer that all efforts have room for improvement.
The work was prompt, professional, and courteous with respect for this 86 year old senior citizen.
Poor communication. Did not show me what I asked for. Ran my credit without permission. Would not recommend at all.
I have been unhappy with the service I have received on several visits! The guys in the service department not doing proper inspections! One visit they did not tighten my oil plug and I took a trip from SC to NC leaking oil the whole way! I took it to Nissan in NC and they fixed it and then told me that they never put my dust guard back under my vehicle on top of that! Another visit with out telling me they supposedly checked my air bag in my steering wheel because of a recall, my vehicle was not ... Read More DealerRater - Feb 5, 2026
As usual I have received Great customer service from friendly staff and received reliable service
Great communication and timely updates. Great service team and always a pleasure to take my cars here.
Felt like they weren’t up front with pricing and I signed for an oil change only at $115. After getting my car and receipt I see they added things. When they asked about filters I said engine only and he said they have to do both at same time so I said then only the oil change. When they were done I saw my car sitting there completed and I was unaware they send emails to notify you that your car is ready. So I waited 15 minutes or more before I was told my car was ready. I felt like ... Read More DealerRater - Jan 22, 2026
This dealer does not care about the customer. Was quoted one price then sent to cashier and quote was doubled. Waited almost two hours to get four lug nuts put on. Do not go to the service department because you are not valued as a customer. They only want to make as much money as possible off of you. I would not recommend anyone go to this dealership. This is not the first time this dealership has ripped me off. I only went back because they were the only place I could get the Nissan part from.
We bought a dealer demo: 2023 Titan Platinum Reserve. At the time the sales clerk informed maintenance that a problem with the front parking assist censor was out and the part would need to be ordered, at the last service I was informed that the sales person no longer worked there , and that part would have to come from the factory, and was not ordered. At the same time the maintenance personnel stated that all my tire wear was down and needed to schedule a appointment, when I asked if all the tires needed to be replaced they said yes, at ... Read More DealerRater - Jan 21, 2026
The sales staff was very helpful. Wolf answered all our questions and was cordial and professional.
Easy to work with and great customer service! Staff is very helpful and friendly to everyone.
Very helpful and professional employee… Did good work on my vehicle.worked on the Price
We never have a problem with this dealership. They always take great care of us. And they never try and sell us anything that we don’t need.
Easy check in process, all employees were courteous, work was completed on time and as promised
Service Team was excellent. I was in and out with no issues. Kept me up to date.
I was kept informed of the service by my advisor, feedback was good and prompt. Thank you!
I love Dick Smith Nissan of Lexington! The BEST CUSTOMER SERVICE that I've ever had at any car Dealership in my life! Everyone is very polite and friendly. They actually take time to explain what they are doing. They come and check on you when you wait. I've been coming to this location because they care about you and your car!!
I have always had great service at this location. When I'm there, I feel like family!! They are great!!
Great customer service Your team does a fantastic job I would recommend you to anyone
Jacqueline was very professional and stayed in contact with us for the entire process. Excellent service.
Excellent service and great communication and I was in and out in a very timely manner.
I have been dealing with this dealership for many years now, if they continue to serve me as they have in the past they will continue to see me in the future
Jackie was great to work with and a pleasure to be around. She was very knowledgeable and kept me informed throughout the service.
Very satisfied with jestins help. Very considerate of my time and problem of my car
very professional and very pleasant to work with. Nice neat facility with great people. Prompt service with excellent service and friendly. Jaclyn is very sweet and very good at her job. She is a keeper!
GREAT EXPERIENCE ! As always, I have purchased multiple vehicles from this dealership & ALWAYS a positive experience Service Advisor (Jaclyn Musser) very personable & knowledgeable !!!
Thank you caring, professional customer assisting service. Greatly appreciated. May GOD bless you, please keep it up.
The service department at Lexington Nissan got me in for service and took care of my car in a few hours.
The staff is great and very attentive to my needs!!! Highest level of customer service!!!
Robina was pleasant to work with and I was taken care of in a very timely manner.
Service is always great and everyone is easy to deal with. Dealership is always clean and welcoming.
Just always receive great treatment from the service reps and manager at this location. Just good people.
Madison and Robina were very helpful with my issue. They made sure i had a car to drive while my car was looked at multiple times Since the last time it seems to be fixed.
Friendly service advisors car wash was a added bonus. Waiting room was clean wish free snack were available.
Jaclyn was the service advisor, brought in my car on Tuesday with a 1:00 pm appointment. Three hours later she told me that they found one problem but they needed another $200 to diagnose the engine light problem. I brought it in thinking that the engine light was the issue that you repaired but it was not. She told me that she was not able to repair the car that day but bring it at 7:00 am when you open the next day. She said you can wait it will only take a few hours but I told her I would be back ... Read More DealerRater - Nov 23, 2025
Great service. The staff is honest, Professional and diligent. I did not wait at the dealership.
Made an appointment for a recall was taken in the next dY was told 1-2 hours no problem. Was there an hour, recall done and washed. .After being with Nissan in NY and moved to SC I'll keep with Dick Smith Nissan.
Great service. The staff is honest, Professsional and diligent! We didn’t have to wait at all. It was a great experience.
My husband and I were so impressed with Wolfe. He was our salesman and an absolute jewel. We found him to be highly ethical, hardworking and extremely personable. To be honest, we are spoiled for any other car salesman in the future. Thank you Wolfe!
The service department was very courteous, polite and efficient. They had my car service completed and a timely fashion.
Justin explained everything that was wrong and needed fixed. Also,, what will need fixed in 6 months.
Great people to work with..got exactly what I wanted in my new Nissan Rogue.
Excellent service, Justin is always ready to help. My car was ready in an hour.
Very professional, very tentative to my needs, I will continue to have my SUV service by them.
Very personal and helpful. Accommodating and important that all went well. Attended to details!!! A+
DSN did a good job with replacing my radiator. Glad that it was still under warranty.
This dealership and the peoples that works there are very friendly and they explain and tell you what you need for your vehicle and how long your wait is going to be.
Justin was great. This dealership is only 7min from me. I went by Saturday before closing and was told I could come first thing Monday morning. When I got there, Justin was ready to help. Got me checked in quickly, explained the process and I was on my way. Called later that day to update me. My car was ready Tuesday afternoon before I got off work. I will definitely be back for my car care needs.
Dealer is pushing SCAM oil additive at $40- why not use Nissan recommended oil instead?
Dick Smith Nissan in Lexington provides amazing service! I love taking my vehicle here. They are fast and efficient!
Awesome people. The team was kind and responsive. I like getting my car serviced at this location.
Local Nissan dealership close to my house. Good customer service and technical service but basic service visit takes too long.
Disappointment does not even cover how I feel about this experience with the service department. I had an 8:30 service appointment for my new Nissan Rogue's oil change and tire rotation. It started when they had in the system the car I traded in for the Rogue. After they straightened that out, they told me the charges for the first tire rotation wasn't covered. At 10:30, I still was waiting with the excuse that 17 people had come in that morning. I had an 8:30 appointment, so walk-ins should be secondary. If it weren't for the Business Manager, Thomas Bouknight walking ... Read More DealerRater - Oct 12, 2025
keep up good work 👏 thank you for being the best dealership in lexington sc thanks.
Thank you for all your help and transparency. It has been a pleasure working with you.
From the time I arrived until finished it was a excellent experience. Great staff support.
Service tech was very friendly and courteous. Irritating I want it done was done in a timely manner.
Was greeted professionally and in a timely manner. Very well treated. Worked me in without an appointment.
Our family uses Dick Smith Nissan of Lexington for all our automotive services and needs.
Excellent service. Easy online scheduling. Quick turn around and delivered on time. Service Manager was very helpful.
Always pleased with the service department at dick smith nissan lexington sc. They always go above and beyond
Instead of using the correct oil that has been used car every time, they use their "bulk oil" which is a lighter weight oil than what my car takes
Everyone always take such good care of us. And they are so honest when it comes to what needs to be done with our vehicle.
Very professional staff. The guy that drove me to work was very nice. Robina was most helpful as well
4th car purchased from this dealership and will do it again! Mack and Dez were great!
Everything was completed in a timely manner and was accurate. I was kept informed during the process.
Waited a total of 3 hours for work to be done. Tried to tell me that I needed $2700 of extra work done. - including rear brakes which I just had replaced 4 months ago. I do not feel that I can trust them.
Service rep was friendly and knowledgeable. I would have liked to be in and out in under an hour. It was close, maybe an hour 30 minutes.
They have Excellent service and fantastic communication on car service always happy to help and friendly.
Everyone was very friendly and helpful. Dez was a nice salesman to work with. Would recommend.
My experience at dick smith with Carter welsh was a great one time well spent
Great staff and overall experience! Good vehicle selection. Staff was very professional, courteous and helpful!
Nice people. Quick response. Friendly. Knowledgeable about current and potential vehicle issues. Easy to work with.
Kept me updated and answered all my questions. Scheduled an appointment for next week to see why my mid car screen will black out and restart.
Great customer service, polite and knowledgeable staff.. explained everything that was being performed on my vehicle
Went in for an oil change. Asked about a couple of codes the car had. but was told to make a different appointment for that. I have been in there at least 5 times in the past 2 months for something. been having and was told to make another appointment. It's frustrating that they couldn't run a quick check and then tell me I would have to return if they were serious codes.
Alston Stokes found the perfect car for me. Love my car! Thank you Alston Stokes
Ryan in the service department was very helpful, and the car was diagnosed and the problem fixed all in a week.
Bad customer service due to not offering promotion price for oil change. I was quoted $121.00 for the oil change but service advisor did not offer the promotion being offered on the dealership website. At checkout, the cashier was unhappy that she had to recalculate the invoice.
We had a very good experience !! Everyone was knowledgeable and helpful. I did not feel rushed or pushed into a decision. Don was great and so helpful, but was never pushy or arrogant. Kai Whithers was probably the best finance person we’ve ever dealt with. He let me make the decisions I wanted to have with my financing. I am very happy with that !!! I’m loving the car and loved the experience !!! My only complaint was that the piped in music was soooo loud and annoying… it was difficult to even talk over it while making the deal. ... Read More DealerRater - Apr 9, 2026
Excellent service. Car was fixed It was recalled. 2024 Rogue. Seems to be running just fine
This by far has been thee worst experience i have ever had with this store dealer....I have bought a few vehicles from this dealership not so sure if I will again.....I was told one thing now I am.in two loans due to bad advice by your salesman
Good experience. Love the people at this dealership. They go the extra mile . The service department is the best!
Too expensive. No one reviewed the invoice with me. Told "Sign here". Car there 4 days for half day repair incurring days of unnecessary rental car charges
Excellent experience from start to finish. Juan was friendly and knowledgeable and listened very well so he was able to get me exactly what I wanted .. and then helped me get it all set up, which could have been a daunting process with all the new technology. I felt comfortable and appreciated through the entire process. I would highly recommend and intend to use them for future service.
Took my Rogue in for service due to a recall alert I received. I was prepared to sit and wait awhile, but they had me in an out very quickly. I was pleased with the speed and courtesy. They also washed my Rogue which was nice.
Everyone was very nice and professional and made the car buying experience pleasant. It was less stressful than previous car buying experiences.
They are prompt in letting you know about recalls that you need to have done and they will get you in soon to get it done.
Recall appointment easy to schedule. Started service on time and finished within an hour. Service advisor is knowledgeable about my vehicle and what it needs.
Service was fine but when I got home I was missing a cover for my front rim. The bolt was there but cover missing. I went to service area and they said it was on or it fell off. He also said that it could have been broken but if it was, he should have mentioned it to me before I left. Now I have to drive around missing it until your service department gets a replacement.
The staff at Dick Smith Nissan was professional and patient. I had an excellent experience buying my new Nissan Z. I genuinely recommend this dealership!
Great job as always when I come in to get my car fixed. Will do business there again.
Been with Dick Smith since 1995 and have never been disappointed with their service. I know my cars are well taken care of. If I don't make my next car a nissan it will be because nissan did not put out a good quality car.
I have been doing business with this dealership for over 30 years and trust them with all my vehicle needs
Dezmond and Ethan were very helpful with the purchase of my new car. Their friendly and professional attitudes made it a pleasant experience!
The dealership was very respectful. Desmond was very helpful and polite! I love my vehicle.
It was a pleasure purchasing our Pathfinder from Dick Smith Nissan of St. Andrews. Everyone we dealt with, especially our salesman, George, was very helpful and friendly. The entire process went smoothly.
Many accessories are not working after recall fix, air conditioner not blowing cold air any more and several other accessories
Just AWESOME! Deon and Ethan listened, were compassionate of my circumstances, and went above and beyond for me!!! I walked out with a better, more reliable vehicle and I already know Carter will make sure the service on this vehicle is just as seamless and thorough as in past vehicles!!!
Everyone was extremely helpful. I could not have asked for a better experience. All of questions were answered and my options clearly explained.
Mr. Briggs and the entire staff - Quita greeted us, and the other salesman shook our hands as he directed us to Mr. Briggs' office. Mr. Briggs called us on Friday and scheduled our appointment for Monday. We were referred to Mr. Briggs by a close friend, who had bought several cars from Mr. Briggs. I, (Cora) always hated going into car dealerships because of the vulture-like salespersons standing in a line, trying to be first to ask. How can I assist you?
From the first phone call through the entire two-day appointment to find the right vehicle in our ... Read More DealerRater - Mar 12, 2026
The staff at the location are always professional and courteous. They also give great updates and details to the customer as the work progress on the vehicles
Very kind and thoughtful Kept me informed during my Truck service process great final report was very informative
Carter is my service technician. He is excellent. I prefer that he handles my visits. Knowledgeable, attentive, honest. Only con: My car was at the shop all day. Luckily, it was a day that I didn’t have to use it for work. Overall, good experience
Efficient with repairs & time. Car was ready when I was told it would be ready.
Everyone was very professional during the entire process. I came in for a recall on my 2024 Rogue
Too expensive Too expensive. Too expensive. Too expensive Too expensive. Too expensive. Too expensive. Too expensive
Mr. Greg was amazing! He took care of my car problem super fast for me!
Great work. Car is operating optimally well. Will come back soon for other things in near future
Don did a fantastic job helping me with my purchasing process! Ethan was very thorough and thoughtful as well helping me consider all my needs.
A little too long but overall always a good experience. This is my second vehicle with them. And Thank you Mr. Greg Briggs always a pleasure.
Great experience thanks to Ethan and Alston. Would recommend to friends and family. Thank you!
Everything was as expected. Very pleased with the service and my technician. Our third Nissian from this location and never been disappointed.
Great Customer Service, Satisfaction, Prompt, Friendly, One Time, No Wating, Answered My Questions, Proficiency and Professionalism
I went in for an oil change and tire rotation. I had an appointment for 7:30 am. I dropped my vehicle off and the service advisor confirmed my information and phone number to reach me once done. I've been taking my vehicle to them for 4 years and never once had an issue. The normally call me and communicate with an update on my car and give me an ETA once completed. This day however they really dropped the ball. They had my car for over 5 1/2 hours with no communication. I had to go up there and check myself on the ... Read More DealerRater - Feb 21, 2026
Waited almost two hours for just an oil change and tire rotation. Other than that I got done what was requested.
None applicable for right now. Thank you very much and have a very nice day. To God be the glory!
It took over 2 hours to get my oil changed. That wasn’t terrible, however; the lobby area was crowded and not accommodating for a crowd or very long wait time. My tech was very nice and explained needed repairs well.
Great customer service from making the appointment, following up with needed services and when the car would be ready, to washing it before I picked it up.
David was extremely helpful in rescheduling my recall appointment and called me to let me know that the parts were in and when I showed up David made sure I was given immediate attention and that the process was completed as promised
We purchased a truck but neededmore features. They were able to get another truck from their inventory that met our needs we were very pleased that it fit within our original budget.
As usual, it was a good service. Just needed the oil and filter changed on my Nissan Rogue.
I have been bringing my Pathfinder to this location for service since I bought it in 1999. The team has always taken great care of me and my vehicle. From the beginning it was understood my goal was and is to keep it on the road as long as possible with great care from Dick Smith. I cannot thank Dick Smith enough. Especially Dwayne Brown and his team. They make Dick Smith service what it is today and everyday.
I had a warranty recall and a technology issue with my new Nissan, and they were able to fix it back to the way it was supposed to be. Thank you!
There was a little miscommunication but it was taken care of professionally. Were completely satisfied.
Ryan greeted me when I arrived, reviewed the oil change warranty with me, updated me on my car's service status, suggested I obtain the brake fluid change -which I did - due to it being at 20,000 miles, and informed me that my car was ready. Ryan was professional, courteous and kind. A very handsome fellow indeed. And, my car was washed, which was unexpected. Well Done Mr. Young! I want you to be my service representative in the future.
The work was done ask requested and in the time period I needed it done. Communication was excellent.
The dealership was open to negotiation for price of vehicle I purchased.Around 2000$ less than another dealership I've delt with.The only thing I didn't think I needed was the extra warranties,with a 250$ deductible.All the staff were friendly and knowledgeable about the cars.I would highly recommend this dealership.
Service Technician was very professional and easy to understand. The waiting area was clean and comfortable.
Car was completed on time and everyone was nice. Waiting area was clean and neat.
Great service everybody was courteous and kind very professional took care of what problem I had right away
It was a great experience. All the salesmen and personnel encountered were very polite and helpful. I would highly recommend them to anyone.
My service experience with Dave was informative and very helpful. The infotainment update was installed, and we are still monitoring it on a daily basis.
My experience with dick smith was a great one, they were very knowledgeable and helpful
Great service as usual. They are quick and efficient and not money hungry I love this location
Carter Welsh does any excellent job for me whenever I use this service department. The quality of service that I receive at a dealership in the most influential factor for my future vehicle purchases. Such a personable and professional service experience!
They ork with you and your budget. Handle all the details. Very personable, easy to work with and not pushy.
I brought my Murano in for its first service. Everything went as planned, and I appreciate the expert service
The dealership was prompt getting service started. It took about a half hour longer than projected, but they looked into a previous issue and corrected it also.
Everything went well, I really appreciate the kindness of Dave Lauer, he seems genuine and honest.
Excellent customer service and knowledgeable staff! I will continue to bring my car here to get serviced.
They was very welcoming and helpful. They also solve all my solutions to make sure my vehicle is running properly.
We were met immediately and received friendly, informative and patient service throughout the purchase process.
Very professional people they are honest and kind and is very important the time they use to fix your car is wonderful
Excellent customer service and very knowledgeable staff. I always take my car to this shop!
Sales manager could have had a better attitude. He was mad because I did not want to finance the auto.
This was an amazing car buying experience. I am so happy with new pathfinder. Everyone was so helpful and kind.
Great service the Dick Smith family has outstanding sales people to help you in every way they can make your dreams come true thanks to you all family.
Excellent customer service and were able to answer my questions. Would certainly return to this service department!
Very happy with our service. Ryan went out of his way to take care of us.
Very easy process. Found the car on Cars.com. I requested to be contacted, Juan reached out to me in a timely manner and had the car all ready for a test drive when I pulled up. The General Manager came in and talked for a bit and gave us a great deal. I highly recommend dealing with Dick Smith Nissan of St Andrews.
Carter does an amazing job of staying in touch with updates on the service of my vehicle. Carter provides great communication and customer service!
Great service was provided in a timely manner. Additional needs for my car were communicated before they were completed. I was in and out in 1 hour and 15 minutes.
Very good service, techs are always friendly. Purchased my Titan truck from them in 2024 and without a lot of work was able to negotiate a satisfactory deal which was exactly what I had budged for a truck.
Good service, car ready as promised all staff friendly. Will return next time i need service.
i though the salesmen knew what type of car that would fit my budget. so he showed me the car i need to get.
They kept my car to long no answer I had to come up there and who ever was supposed to inspect the car didn't do all of it how I know the check out person said he would have to ask the tech WOW.
Great service and friendly staff. Will definitely continue to bring my car back for all service needs
The technician was very knowledgeable, kind and helpful. I would definitely recommend Nissan to others.
Ryan, a service advisor, promptly met me for my scheduled service. The service was efficient and comprehensive, providing me with detailed information about my next visit. I am thoroughly satisfied with my experience.
Good service would recommend. Personable timely. Thanks for a great experience, will be coming back
Great as usual, yeah. DAVID Always kind and courteous. See you next time for the superb service!
My 2015 Nissan Murano required repairs. It would have cost more to fix the car than what the car was worth. I worked with Alston and Ethan, and traded my car for a 2025 Murano. I wasn't in the market for a new car, but they worked with me, which worked out financially.
I came all the way From Greensboro, North Carolina and was not really looking for a car, but knew that I had to get one because I was in a really bad accident that totaled my car. The people that I came in contact with from the very beginning were amazing. Alston and Godwin were amazing the entire time from the receptionist to just the other employees. Everyone made me feel really welcomed. The process was very easy and it didn’t take long at all I would strongly suggest if you’re looking for a car to definitely come ... Read More DealerRater - Nov 29, 2025
